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1-305-871-7881

FAQ

Requirements

Can I use my international driver's license?
Yes, valid drivers licenses issued in your state or country is acceptable. Please verify that your drivers license is not expired.

Do I need insurance?
Yes, insurance is required by state law.  All customers with US or Canada Drivers License will be request to provide proof of full cover insurance at time of rental. Your lack of or inability to provide proof of full insurance may result in refusal to rent. (NO EXCEPTIONS). We recommend that you check with your coverage agent prior to traveling, to determine if your personal auto policy will provide coverage for damages to the rental vehicle as well as damages or injury to third parties. Some policies have limitations on the type of vehicle and/or the length of rental. If you elect to decline the Collision Damage   Waiver (CDW) coverage offered by 123Auto& Truck Rental , the Company will require that proof of coverage be presented at the time of the rental. Collision Damage Waiver ( SUV, Luxury and Maxi Van,Ford Expeditions) $ 19.99 per day Collision Damage Waiver (Mini Vans & Convertibles) $ 14.99 per day Collision Damage Waiver (Economy through Full Size) $ 14.99 per day Supplemental Liability Coverage $ 14.99 per day Personal Accident Insurance $ 8.99 per day Provides medical expense coverage for the renter and passengers in the rental vehicle in the event of an accident in addition to an accidental death benefit.

 

What are your age requirements?
You have to be at least 21 years of age.

Service

Do you pick up and drop off customers?
Yes, we have a service to pick up and drop off customers for rentals.

Do you pick up at the airports?
Yes, upon arrival at miami international airport  take elevator to level 3 follow the signs that will lead you to the miami mover and it will transport you to the miami rental car center 4th floor colum 5 we are located out side, call for fast pick-up at our toll free  305-871-0776  and when listening carefully to the operator dial the number according to your rental office or for faster service, you can call our hot-line at 1- 888.287.4229

Do you provide Sunpass Service?
Yes, if you or any driver operate the rental vehicle and generate an unpaid toll, you will be charged our Toll Pass Convenience Charge of $10.00 for each day you use a toll road or bridge plus the cost of all unpaid tolls. The maximum Toll Pass Convenience Charge for the rental period is $40.00, plus the cost of all unpaid tolls.

Method of payment

What forms of payment do you accept?
You can pay cash, check, credit card,no america express card or debit card. All Cash&Debit Cards Rental requiered to Purchase CDW Coberage ,plus a Secure deposit Starting at $300.00

Can I use another persons credit card for renting a vehicle?
Yes, but the card holder must present themselves with proper i.d. to sign the rental contract.

Deposit

Do I need a deposit?
Yes, a deposit is required for security purposes. The amount of the requested deposit will be returned to you. All Cash&Debit Cards Rentals requiered to Purchase CDW Coberage ,plus a Secure deposit Starting at $300.00

Reservation Deposit -123 Auto Rental Cancellation/No show  policy. At 123 Auto Rental we offer the lower rates that is why we need to have a guaranteed on the reservation. However we understand that travel plans may change. If you need to cancel, do it as early as possible, as the fee is $25.00 for Economic Size up to Full Size Vehicles, when cancelling 24 hours before pickup, and a $50.00 fee for Mvans, Fvans, Convertibles, Luxury Vehicles. We can not offer a refund due to our commitment for holding the vehicle which could have been asigned to someone else. The Reservation deposits is based on the type of vehicle, usually ranges from $25.00 to $50.00 for credit card deposits. Cancellations must be send via e-mail to avoid any charges. All vehicles reservations are held for two hours only after pick-up time. After this grace period, reservation automatically will be cancelled.

How much is the deposit?
The deposits is based on the type of vehicle, usually from $300.00 to $500.00 for cash deposits.Conditions may apply.

Type of vehicles

What type of cars do you have?
We have economy, compact, mid size, full size, convertibles, vans, SUVs and some exotic cars.

Do you have automatic or stick shift cars?
We have automatic cars and stick shift cars, make sure you ask for a stick shift in advance. Since most of our cars are automatic.

Do you have air conditioned cars?
Yes, all our cars have air conditioning.

Do you rent cars by the hour?
Yes, cars can be rented by the hour with a minimum of 5 hours.

Accessories

Do you offer accessories with your rentals?
We do have accessories that can be rented with the vehicles. The accessories are a baby seat, cell phones, and GPS systems.

Additional charges

Is there an additional charge for more than one driver?
Yes, additional charges apply when rental vehicle is to be driven by more than one person.

Is there an additional charge for fuel?
Fuel must be brought back the same way it was given to you. If return with less fuel a fee of 4.95 per gallon will be apply .

Is there an additional charge for underage?
Yes, it only applies to customers that are 21-24 years old.

Out-of-state

Can I drive out-of-state?
Vehicles can only be driven  within the state of Florida. Any vehicle driven out of state of Florida, customer automatically will be charge the sum of $500. USD as a penalty . Also ,CDW(collision Damage Waiver) will be void and vehicle automatically will be with out coverage.

If I rent a vehicle for a month can I get a good price?
Yes, vehicles can be rented by the month and receive a special offer.

Discounts

Do you have AAA, travel agencies or airport employee's discounts?
Yes, we offer discounts to members of any one of these associations.

Do you offer coupons?
Yes, register in our website and we will send promotions when available.

Returning vehicles

If I have a flight leaving during your closing hours, is there anywhere I can leave your vehicle?
Yes, we have a drop off service. Let us know in advance for instructions on where to leave your vehicle.

 

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