FAQ
Requirements
Can I use my international driver's license?
Valid drivers licenses issued in your state or country is acceptable as well as international licenses.
Do I need insurance?
Yes, insurance is required by state law. All customers with US or Canada Drivers License will be request to provide proof of full cover insurance at time of rental. Your lack of or inability to provide proof of full insurance may result in refusal to rent. (NO EXCEPTIONS). We recommend that you check with your coverage agent prior to traveling to determine if your personal auto policy will provide coverage for damages to the rental vehicle as well as damages or injury to third parties. Some policies have limitations on the type of vehicle and/or the length of rental. If you elect to decline the Collision Damage Waiver (CDW) coverage offered by 123Auto& Truck Rental , the Company will require that proof of coverage be presented at the time of the rental. Collision Damage Waiver ( SUV, Luxury and Maxi Van,Ford Expeditions) $ 25.99 per day Collision Damage Waiver (Mini Vans & Convertibles) $ 22.99 per day Collision Damage Waiver (Economy through Full Size) $ 19.99 per day Supplemental Liability Coverage $ 10.99 per day Personal Accident Insurance $ 8.99 per day Provides medical expense coverage for the renter and passengers in the rental vehicle in the event of an accident in addition to an accidental death benefit.
What are your age requirements?
You have to be at least 21 years of age.
Service
Do you pick up and drop off customers?
Yes, we have a service to pick up and drop off customers for rentals.
Do you deliver and pick up the vehicle?
Yes, we do provide these services. We do deliver at hotels but customer needs to be present to sign your rental contract.
Do you pick up at the airports?
upon arrival at miami international airport take elevator to level 3 follow the signs that will lead you to the miami mover and it will transport you to the miami rental car center we are located out side call for fast pick-up at our toll free 1.88.287.4229
Do you provide Sunpass Service?
If you or any driver operate the rental vehicle and generate an unpaid toll, you will be charged our Toll Pass Convenience Charge of $2.99 for each day you use a toll road or bridge plus the cost of all unpaid tolls. The maximum Toll Pass Convenience Charge for the rental period is $40.00, plus the cost of all unpaid tolls.
Method of payment
What forms of payment do you accept?
You can pay cash, check, credit card, travels check, or debit card. All Cash&Debit Cards Rental requiered to Purchase CDW Coberage ,plus a Secure deposit Starting at $250.00
Can I use another persons credit card for renting a vehicle?
Yes, but the card holder must present themselves with proper i.d. to sign the rental contract.
Deposit
Do I need a deposit?
Yes, a deposit is required for security purposes. The amount of the requested deposit will be returned to you. All Cash&Debit Cards Rentals requiered to Purchase CDW Coberage ,plus a Secure deposit Starting at $300.00
Reservation Deposit -123 Auto Rental Cancellation/No show policy. At 123 Auto Rental we offer the lower rates that is why we need to have a guaranteed on the reservation, however we understand that travel plans may change. If you need to cancel, do it as early as possible, as the fee is $25.00 for Economic Size up to Full Size Vehicles, when cancelling 24 hours before pickup, and a $50.00 fee for Mvans, Fvans, Convertibles, Luxury Vehicles. We can not offer a refund due to our commitment for holding the vehicle which could have been given to someone else. The Reservation deposits is based on the type of vehicle, usually from $25.00 to $50.00 for credit card deposits. Cancellations must be send via e-mail
How much is the deposit?
The deposits is based on the type of vehicle, usually from $250.00 to $500.00 for cash deposits.
Type of vehicles
What type of cars do you have?
We have economy, compact, mid size, full size, convertibles, vans, SUVs and some exotic cars.
Do you have automatic or stick shift cars?
We have automatic cars and stick shift cars, make sure you ask for a stick shift in advance. Since most of our cars are automatic.
Do you have air conditioned cars?
Yes, all our cars have air conditioning.
Do you rent cars by the hour?
Yes, cars can be rented by the hour with a minimum of 4 hours.
Accessories
Do you offer accessories with your rentals?
We do have accessories that can be rented with the vehicles. The accessories are a baby seat, cell phones, and GPS systems.
Additional charges
Is there an additional charge for more than one driver?
Yes, additional charges apply when rental vehicle is to be driven by more than one person.
Is there an additional charge for fuel?
Fuel must be brought back the same way it was given to you.
Is there an additional charge for underage?
Yes, it only applies to customers that are 21-24 years old.
Out-of-state
Can I drive out-of-state?
Vehicles can only be within the state. Contact us for additional fee to take vehicles out-of-state.
Monthly Special
If I rent a vehicle for a month can I get a good price?
Yes, vehicles can be rented by the month and receive a special offer.
Discounts
Do you have AAA, travel agencies or airport employee's discounts?
Yes, we offer discounts to members of any one of these associations.
Do you offer coupons?
Yes we do, you can print it out from the web site when available.
Returning vehicles
If I have a flight leaving during your closing hours, is there anywhere I can leave your vehicle?
Yes, we have a drop off service. Let us know in advance for instructions on where to leave your vehicle.